Common questions are answered below. Can't find an answer? Send a ticket — we respond within 48 hours (24h for Pro users).
Tap the yellow + button at the bottom. Choose the type (ROT or RUT), enter the vendor's org. number, fill in the amount. We calculate the deduction for you.
Our F-tax check runs against Skatteverket's register, not the invoice. If our app says "F-tax missing", the vendor is not registered. Ask for an F-tax certificate or choose another vendor — otherwise Skatteverket will not approve the deduction.
Check that you have an internet connection and the latest app version. If the problem persists, try our web app at app.rotrutcoach.se. For account recovery, contact support.
In the app: More → Subscription → "Restore purchases". The purchase is tied to your Apple ID or Google account.
We show an estimate — Skatteverket makes the final decision. The most common reasons for a difference: (1) the contractor reported a different amount, (2) F-tax issues, (3) the materials-vs-labor split differs. Check your original invoice first.
Yes. More → Data & privacy → "Export my data". Formats: JSON or PDF (Pro). GDPR Article 20 compliant.
The receipt comes from Stripe or the App Store/Google Play — not us. Check your spam folder. We are notified of the purchase and upgrade your account within 5 minutes.
More → Delete account, or use our dedicated page rotrutcoach.se/delete-account. 30-day soft delete, then permanent.